Responsible Gaming
at yekbet

1. Our Commitment to Safe Play

yekbet was built from the ground up with a clear belief: a sustainable and enjoyable betting platform must put player wellbeing first. We serve a diverse community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take seriously our responsibility to each of them.

Gambling, at its best, is a leisure activity with clear boundaries. The excitement of following Bangladesh Tigers in a T20 match, spinning a classic slot from NetEnt, or watching the multiplier climb in a crash game should feel like entertainment — not an obligation, not a financial lifeline, and never a source of distress. When any player begins to lose that perspective, yekbet wants to be the first line of support, not the last resort.

Our responsible gaming framework is built on four pillars:

• Prevention — robust age verification and proactive player education before problems develop.
• Intervention — automated monitoring tools that flag unusual patterns and prompt players to review their activity.
• Empowerment — a full suite of player-controlled limit and exclusion tools that require no third-party approval to activate.
• Support — fast, confidential access to the yekbet team and signposting to external help organisations.

These commitments are not simply policy text — they are embedded in the platform's design, reviewed regularly by our compliance team, and updated whenever better practices become available.

2. 18+ Age Restriction Policy

Access to real-money gambling on yekbet is restricted exclusively to adults aged 18 years and above. This is a strict, non-negotiable policy that applies to every player regardless of their location within Bangladesh or the type of game they wish to access.

yekbet enforces the 18+ requirement through a multi-layer verification process:

• Date of birth declaration — required at the point of registration. Any false declaration is a breach of yekbet's Terms & Conditions and may result in permanent account closure and forfeiture of balances.
• KYC document verification — players are required to submit a valid National Identity Card (NID), passport, or birth certificate during the account verification stage. Documents are reviewed by our compliance team to confirm that the player is aged 18 or above.
• Periodic re-verification — yekbet reserves the right to request additional identity documentation at any time if there is reason to believe that an account is being operated by, or on behalf of, a minor.
• Payment method age alignment — since bKash, Nagad, and Rocket accounts in Bangladesh require the holder to be aged 18 or above, payment method verification provides an additional layer of age confirmation.

Any account found to have been registered by a person under the age of 18 will be closed immediately. All deposits made on such an account will be refunded to the original payment method, minus any winnings generated, which will be voided in full.

3. Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone, regardless of income, background, or experience. One of the most valuable things a player can do is learn to recognise the early warning signs — in themselves or in someone they care about — before the behaviour becomes deeply entrenched.

The following signs may indicate that gambling is becoming harmful. If you identify with several of these patterns, we strongly encourage you to use yekbet's self-exclusion or time-out tools, or to contact our support team immediately.

Identifying these signs is not a cause for shame — it is a sign of self-awareness and the first step toward regaining control. yekbet's tools are available at any time, and our support team will never judge or penalise a player for reaching out about a gambling concern.

4. Responsible Gaming Tools

yekbet provides a comprehensive set of player-activated responsible gaming tools. These can be accessed from the Account Settings section after logging in. All protective tools — such as reducing a deposit limit or activating a time-out — take effect immediately. Increases to limits are subject to a 24-hour cooling-off period to prevent impulsive decisions during an active session.

5. Self-Exclusion Programme

Self-exclusion is a formal agreement between you and yekbet that suspends your access to the platform for a defined period. Unlike a simple cool-off, self-exclusion is a serious commitment designed for players who feel they need a meaningful break from gambling activity. During the exclusion period, your account cannot be unlocked, regardless of requests made by the account holder.

yekbet offers the following self-exclusion durations:

• 1 Month — suitable for players experiencing a temporary loss of control or excessive spend during a short period such as a cricket tournament or holiday season.
• 3 Months — recommended for players who have identified a recurring pattern and want a sustained period of reflection and recovery.
• 6 Months — for players who require a longer break to re-establish healthy habits and assess their relationship with gambling.
• 12 Months — a serious long-term exclusion for players who are committed to an extended period without gambling activity.
• Permanent Exclusion — a lifetime ban from the yekbet platform. This option is irrevocable. Once a permanent exclusion is activated, the account is closed and cannot be reopened under any circumstances. Any outstanding balance is returned to the original payment method after identity verification.

How to Activate Self-Exclusion

1. 1Log in to your yekbet account using your registered username and password.
2. 2Navigate to Account Settings and select the Responsible Gaming tab.
3. 3Choose Self-Exclusion from the list of available tools and select your desired exclusion duration.
4. 4Confirm your selection. The exclusion takes effect immediately upon confirmation. No further steps are required.
5. 5You will receive a confirmation email to your registered address stating the exclusion period, the date it begins, and the date it ends (for time-limited exclusions).
6. 6If you are unable to access your account to activate self-exclusion, contact support at [email protected] and a staff member will action the exclusion on your behalf within 24 hours.

6. Deposit and Time Limits in Practice

Setting financial and time limits before you begin playing is one of the most effective ways to keep gambling enjoyable and within your means. yekbet recommends that every player take five minutes to configure their personal limits immediately after creating an account — before making their first deposit.

Recommended approach for new players in Bangladesh:

• Decide in advance how much of your disposable income you are comfortable allocating to gambling entertainment each month. This is your entertainment budget — treat it the same way you would a cinema or restaurant budget. A typical starting point might be ৳500 to ৳2,000 per month, depending on your personal financial situation.
• Set your monthly deposit limit in yekbet's settings to match this figure before depositing anything. This way, even if you are tempted to deposit more during an exciting BPL match or a winning streak, the system will prevent you from exceeding your own agreed limit.
• Set a daily session time limit of no more than 60–90 minutes to ensure that gaming does not crowd out other important activities such as work, family time, prayer, or rest.
• Enable reality check alerts every 30 minutes so you receive regular reminders of how long you have been playing and how your session balance compares to your starting deposit.

Understanding the cooling-off rule for limit increases: When you decide to increase a deposit or loss limit, yekbet applies a mandatory 24-hour waiting period before the increase takes effect. This is intentional — it gives you time to reconsider whether the increase is a measured, planned decision or an impulsive reaction to a recent loss or a promotional offer. During those 24 hours, your original lower limit remains in force.

Decreases to limits, activations of cool-off periods, and self-exclusions are all effective immediately with no delay, because these are protective actions that should never be impeded by a waiting period.

7. Support and External Resources

yekbet's responsible gaming support team is available 24 hours a day, 7 days a week, in English. If you are concerned about your own gambling behaviour, or if you are worried about a friend or family member, please reach out — all conversations are handled with complete confidentiality and without judgement.

In addition to yekbet's internal support, we encourage any player experiencing gambling-related difficulties to consult the following types of organisations. While yekbet does not endorse specific third-party services or guarantee their availability, these categories of support are widely accessible:

• Mental Health Professionals: Licensed psychologists and counsellors in Bangladesh who specialise in behavioural addiction can provide structured support through cognitive-behavioural therapy (CBT) and other evidence-based approaches. Your local upazila health complex or district hospital may be able to provide a referral.
• Financial Counselling: If gambling has affected your finances, a certified financial counsellor can help you build a debt management plan and restore financial stability. Several NGOs operating in Dhaka and Chittagong offer free or low-cost financial literacy services.
• Family and Community Support: Talking to a trusted family member, imam, priest, or community leader can be an important first step. Bangladesh has a strong tradition of community support networks, and many players find that an honest conversation with someone they trust is more effective than dealing with the issue alone.
• Online Support Groups: International organisations such as Gamblers Anonymous maintain online resources and self-help programmes that are accessible from Bangladesh. These resources are available in English and provide structured 12-step frameworks for recovery from problem gambling.

yekbet will never penalise, downgrade, or treat differently any player who contacts us about a responsible gaming concern. Reaching out for support is an act of courage, and our team is fully committed to helping you navigate whatever you are facing.

8. Protecting Minors

Protecting children and young people from exposure to gambling is a shared responsibility. yekbet takes every technically available measure to prevent minors from accessing the platform, but parental supervision and household-level controls are equally important — particularly in Bangladesh, where mobile devices are often shared among family members.

Steps yekbet takes to protect minors:

• Mandatory age declaration and date-of-birth collection at registration, with full KYC verification required before any withdrawal can be processed.
• Automatic account review triggered by any indication that an account may be operated by a person under the age of 18, including payment method mismatches, unusual play patterns, or third-party reports.
• No marketing materials targeted at individuals under 18 years of age. yekbet does not advertise on platforms, channels, or media primarily consumed by minors.
• Immediate account suspension and balance refund for any account confirmed to belong to a minor, with a report filed to the relevant compliance team.

Steps parents and guardians can take:

• Ensure that your bKash, Nagad, Rocket, or bank account login credentials are not accessible to children or younger siblings on shared devices.
• Use parental control software on home devices and mobile phones to block access to gambling-related websites and applications.
• Keep your yekbet account password confidential. Never allow a family member under 18 to use your device while you are logged in to yekbet.
• Talk openly with young people in your household about the risks associated with gambling, and make clear that it is an adult activity with real financial consequences.

If you believe that a minor has accessed the yekbet platform using your account or any other account, please contact [email protected] immediately. We will investigate and take corrective action within 24 hours.